Shipping and Return Policy
Once your order is processed and payment instrument is charged, you shall receive a confirmation message or email, containing the details of your purchased product, shipping information and expected delivery schedule.
Returns are not allowed but we can replace the product for any of the scenarios below.
We can exchange goods if they are damaged upon receipt. In circumstances where you consider that a product is damaged, you should promptly contact us at firstname.lastname@example.org and provide the following information:
We will process a replacement within the next 48 hours if you are eligible. This is not a new order so no order number will be provided. Regular shipping times will apply.
We reserve the right to refuse an exchange if it has been over 10 days since product was delivered or there’s evidence that the product has been used.
If you believe you have ordered the wrong size, we can change it before it’s shipped if you email a request to email@example.com provide the following information:
Subject: [Order Number] Wrong Size item ex. 12345 Wrong Size
Items are fast-moving and if your item already left the warehouse, please refer to Size Swap.
Shipping and Delivery Disclaimer
We are not responsible for items once they leave the warehouse and a tracking number is provided. Therefore, we are NOT responsible for delays, losses, etc. All claims about missing/damaged merchandise must be made directly with the carrier NOT us.